Frequently Asked Questions
We’re so excited that you’re excited about Shop My Closet!
We love the energy and questions we get from our community. To help you quickly find the details you need, we’ve put together a thorough FAQ. Please take a moment to read through it—you’ll likely find the answers you’re looking for there.
If you have any additional questions please email us at info@shopmycloset.us
Q: How does Shop My Closet work?
A: Shop My Closet is a vibrant and unique thrift & consignment marketplace. We offer thrifters, independent sellers, vintage enthusiasts, creatives, and local designers a dedicated space to showcase their fabulous finds within our retail Boutique. Each seller enjoys their “closet” rental, providing a personalized display area for their products. We offer a spacious and welcoming environment with on-site staff, support services, and comfortable dressing rooms, creating an exceptional shopping experience for those seeking one-of-a-kind items. We believe in sustainable fashion, kindness, and community.
Q: What is unique about selling items via Shop My Closet compared to other resale/consignment shops??
Unlike other consignment stores, where you receive pennies on the dollar for your items, at Shop My Closet, you set your prices.
You can sell almost anything that fits your closet, except for these items:
electronics
weapons
hazardous materials
illegal items
counterfeit items
Seller is solely responsible for ensuring items are authentic and legal. Additionally, your items are not just mixed in with everyone else’s! You curate your display, with access to a mini-studio, so you can create marketing content for your website or social media. We handle the transactions, support staff, and fitting rooms, and include you in our marketing!
Q: How do I rent a closet?
A: Renting a closet is only made through online booking here.
Q: What’s included in a closet rental?
A: Space, hangers, tags, signage, shopping bags, one (1) hour of mini-studio (time permitting), retail management, and marketing support. Plus, you have the opportunity to connect with other sellers and shoppers- we are excited to build community!
Q: Does Shop My Closet take a percentage of the sale?
A: You will receive 65% of all sales dollars. SMC will receive 35% of all sales dollars.
We charge 7.25% sales tax on accessories and non-clothing items, and handle those payments to the state.
Q: How do payments work?
A: We manage all payments. Once the week closes, 65% of the sales will be sent to you via Zelle, typically by the following Friday.
Note: Your unsold items must have been picked up in order for us to process payment to you.
Q: How many items does each closet hold?
A: Every closet will be different; however, it can hold up to 50+ items (depending on size), both hanging and folded.
Measurement of closet:
Width: 29 1/2 “
Depth: 22 7/8 “
Height: 79 1/4 “
Q: What day do I set up our closet space?
A: Setup day is Saturday morning starting at 9:00AM. You must be set up by 11:00AM. No children are allowed on-site during setup time. Please limit the number of additional adults to one, who will assist with setup only (due to space limitations).
Q: What if I sell out mid-week?
A: That’s a great problem to have! You can restock or update your closet during your rental period.
Q: When do I take down the closet space?
A: Take-down day is Friday, starting at 7PM, and you must be done by no later than 9PM.
Q: What if I cannot make the take-down time on Sunday evening?
A: If you can’t make the designated wrap time on Fridays, you can arrange to have SMC staff take down your items and store them; the charge is $55, which can be paid during your booking. We don’t distribute profits until your items have been picked up.
Q: What can I sell?
A: Clean, odor-free, gently used, saleable condition, and/or new fashion items; adult, children, and small household items.
Prohibited items: electronics, weapons, illegal items, hazardous materials, and counterfeit items.
Seller is solely responsible for ensuring items are authentic and legal.
Q: If I am not selling clothes, but have smaller items such as accessories or beauty products, do I still need to rent a closet?
A: Yes, you will need to rent a closet. Sales tax will be charged on non-clothing items.
Q: What if I can’t make it to set up my closet?
A: The rental fee is non-refundable; however, if you give us a minimum of 72 hours' notice, we’ll gladly reschedule your closet rental for another time that works for you. If you have reserved a closet but do not show up to set it up, you will be charged the full rental fee. No exceptions.
Q: How does SMC promote the individual vendors and the marketplace as a whole?
A: We market the store as a whole, and will regularly highlight items that stand out, and will tag the corresponding closet/ vendor when we do so. We’re happy to re-share your content if you tag SMC. Additionally, each closet receives in-store signage that includes your social media handles, so customers can share their fabulous finds as well!
Q: Lost, missing & damaged goods
A: We have security cameras on the premises, and will be monitoring the fitting rooms; however, SMC is not responsible for lost, missing, or damaged goods.
Q: Do you allow kids' clothes or home goods?
A: Yes. As long as it fits your closet.
Q: Is there parking?
A: There is metered street parking on W 31st Street and Lake Street OR receive 2 hours of free parking validation with any purchase. Inside the LAZ Parking Garage, behind the mall. (Entrance available on Lake St & Girard Ave or W 31St St & Girard Ave) *Must bring in parking ticket for validation.
Code of Conduct?
All sellers and shoppers must adhere to a respectful, inclusive community vibe. No hate speech, harassment, or disrespectful behavior is tolerated.